A quick tour into our digital agency.
At Iluminators, we deliver an outstanding customer experience, at every single opportunity, as a result of a totally new aproach blending human and artificial intelligence.
We are a digital strategic and creative agency focused on user experience and trying to provide creative services and solutions based on data, analytics and new technologies. A unique blend of human and artificial intelligence to build the future of Customer Experience.. Iluminators Group shpk is a leading provider of outstanding customer experiences at every opportunity. There are currently 5 companies part of this group through partnerships, joint-ventures. We are based in Albania’s Capital City of Tirana and were established in March 2016.Mr. Ilir Mata founded the company with just a few professionals with over 10 years of experience in the field of Technology, Development and Customer Experience with the intent to bring it on an International Level. Today Iluminators counts 7 Offices located in Tirana ,Durres, Fier, Korca (Albania), Rome (Italy), Athens (Greece), Madrid (Spain) including Contact Centers and + 250 People and professionals working with us at every level. Many young people and customers have joined, resulting in a surprising growth during these years.
Ilir Mata
Founder of Iluminators
12
Business
partner
5
Members
10
YEARS OF
DIGITAL EXPERIENCE
Our Services
A short list of some of our main services.
CUSTOMER MANAGEMENT SERVICES
We set up outbound and inbound campaigns based on talented and young agents. Other teams of professionals are in support of all processes, including the use of technology and the development of special systems.
TECHNOLOGY
We design, develop and manage digital solutions that support your business transformation..
ADVISORY
We help companies develop digital processes that transform marketing, sales and service..
BACKOFFICE
Integrate back office outsourcing functions like account management and payment processing to deliver seamless, consistent, and efficient support throughout the entire customer lifecycle..
ANALYTICS
Apply advanced analytics to understand customer needs and preferences, and recommend products, services, and solutions.
INTEGRATED SALES
Gain a competitive advantage and utilize empowered sales outsourcing services to inspire exceptional sales, leading to a happy customer..
Take a look at some of the experiences.
Case Studies
Most of our projects are truly unique challenges..
More Projects ⟶
Our Works
Let us involve you
in our journey during these years.
Feedback from our clients.
HellstarWorks
Envato Customer
lindamiku
Marketing Manager
makrandpatne
Web Designer
MTLGraphic
Graphic Design
OUR PURPOSE
We are Iluminators
We aspire to extend and diversify the range of services offered under the confidence gained from customers Iluminators aims to become a global business partner and a center of excellence on the international market with regards to define, design and deploy a unique, advanced and innovative system of management services in order to promote the competitive advantage of its customers and promote the culture and values of the so called One Company (philosophy that considers the outsourced and the client as a single reality).
Vision
Our mission and values represent how we think, act every day to achieve our main goal: happiness from inside out. That means satisfaction for those who work for IGC, for our investors and of course, for our clients and their customers. This is a place where we believe in people. Where teamwork wins. This is the company that inspires… To learn, to teach, to grow. To get things done. This is the company that motivates. Being happy to make a difference. This is the real thing: your business is our business.
Future
We are future optimistic … The best is yet to come, and some very interesting projects including AI, Automation and Blockchain are on going with the aim of transforming CX into a Next Generation Business.
Digital Solutions
Here are some of our digital solutions
Hybrid Solution to automate voice calls..
A conversational hybrid solution that combines human and artificial intelligence to automate voice calls handled by Call Centers, providing human-like conversational experiences..
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New CRM based on the latest technologies...
A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores.
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A powerful e-commerce platform
Marketo is a powerful E-commerce Multipurpose Multi-vendor Platform very user-friendly, perfect for your E-commerce Business.
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Chat Platform powered by AI.
A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores..
Load MoreOur Team
The Best Team Ever!
Renis Haxhia
Ceo of Iluminators
Ilir Mata
Founder of Iluminators
Shpetim Dushku
CTO of Iluminators
Genti Mata
Social Media Leader
Olivera Hoti
Data Entry Manager
Ina Hotova
Manager Booking Departament
Our clients
Your successful, our
reputation
Our Partners
Part of
Iluminators Group
