Welcome to our esteemed digital agency!
Welcome to Iluminators, a digital agency committed to delivering exceptional customer experiences through a unique blend of human resources and technology.
Our strategic and creative focus lies in user experience, offering data-driven solutions and creative services that harness the power of analytics and new technologies. We are proud to be a part of the Iluminators Group, a leading provider of outstanding customer experiences. Through partnerships and joint-ventures, we have expanded our reach, currently encompassing four companies. Our headquarters are located in PONT L’ABBE D’ARNOULT, France, and we were established in March 2016. Mr. Ilir Mata founded the company with a small team of professionals who possessed over 10 years of experience in technology, development, and customer experience. Our vision was to bring this expertise to an international level, and today, we have eight offices situated in PONT L’ABBE D’ARNOULT (France), Reading (United Kingdom), Rome (Italy), Athens (Greece), Madrid (Spain), Tirana, Fier, and Korca (Albania), including contact centers. We are proud to have over 250 dedicated professionals working with us at every level. With the support of many young talents and satisfied customers, we have experienced remarkable growth throughout the years.
Founder of Iluminators
Below is a concise list of our main services:
CUSTOMER MANAGEMENT SERVICES
We establish both outbound and inbound campaigns, staffed by talented and young agents. Our teams of professionals provide comprehensive support throughout all processes, utilizing cutting-edge technology and the development of specialized systems.
We specialize in designing, developing, and managing digital solutions that drive your business transformation.
We assist companies in developing digital processes that revolutionize their marketing, sales, and service strategies.
By integrating back-office outsourcing functions such as account management and payment processing, we ensure seamless, consistent, and efficient support throughout the entire customer lifecycle.
We employ advanced analytics to gain insights into customer needs and preferences, enabling us to recommend tailored products, services, and solutions.
By leveraging our empowered sales outsourcing services, you can achieve a competitive advantage and inspire exceptional sales, ultimately leading to customer satisfaction.
Take a look at some of the experiences.
Most of our projects are truly unique challenges.
More Projects ⟶
Welcome to Our Journey!
Feedback from our clients.
CEO of "I Need Tours"
CEO of "MIATIM"
CEO of "MyPhone Srl"
CEO of "Cros LMD"
"It has been an absolute pleasure collaborating with this exceptional company. Their unwavering commitment to achieving goals and their exemplary project management skills have consistently delivered outstanding results."
"We consider ourselves fortunate to have had the opportunity to work with this highly professional team. They have consistently exceeded our expectations and delivered exceptional results in every project we have collaborated on."
"Their enterprise solutions and unparalleled support have greatly benefited all our departments. Their friendly and knowledgeable team has helped us enhance our service offerings, allowing us to provide the best possible experience to our valued customers."
"We are delighted to have chosen Iluminators as our trusted partner. Their ability to truly understand our unique needs and adapt to our rapidly expanding business requirements has been instrumental in our success. They continue to provide unwavering support and contribute to our growth."
Welcome to Iluminators
At Iluminators, our mission is to expand and diversify our range of services, building upon the trust gained from our valued customers. We strive to become a global business partner and a center of excellence in the international market. Our focus is on defining, designing, and implementing a unique, advanced, and innovative system of management services. Through this, we aim to enhance the competitive advantage of our clients while fostering the culture and values of the "One Company" philosophy. We view our clients and outsourced teams as a unified entity, working together towards success.
Our vision drives us to achieve our ultimate goal of fostering happiness from the inside out. At Iluminators, we believe in the satisfaction of our employees, investors, clients, and their customers. We prioritize people and embrace the power of teamwork. Our company is a place of inspiration, learning, growth, and action-oriented results. We are motivated by the desire to make a difference and take pride in our ability to deliver exceptional results. Iluminators is your true partner, where your business becomes our business.
Iluminators is optimistic about the future. We firmly believe that the best is yet to come. As we look ahead, we have exciting projects in progress, focusing on cutting-edge technologies such as AI, Automation, and Blockchain. These initiatives are geared towards transforming customer experience (CX) into a Next Generation Business. We are committed to staying at the forefront of innovation, ensuring that our clients benefit from the latest advancements and achieve sustained success in their industries.
Here are some of our digital solutions
A conversational hybrid solution that combines human and artificial intelligence to automate voice calls handled by Call Centers, providing human-like conversational experiences.
A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores.
The Best Team Ever!
Ceo of Iluminators
Founder of Iluminators
Head of Business Development
Head of Digital Solutions Iluminators
Head of Marketing and Automation
Co-Founder and CLO
Head of Advisory and Analytics
Albania Site Manager
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