Product voice

Iluminators

"Welcome to our European digital agency, where we bring a fresh and innovative approach to customer experience management. Our unique methodology combines the power of customer experience management, development, automation, and artificial intelligence to deliver professional and effective solutions that exceed your expectations. We are driven by a commitment to innovation and exceptional customer care, ensuring that your business stays at the forefront of the industry."

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Iluminators

"With a strategic mindset and a creative heart, we go beyond traditional approaches to assist individuals in realizing their dreams and achieving their goals. We believe in driving business transformation through cutting-edge digital solutions. By understanding your unique challenges and opportunities, we create tailored strategies that leverage the latest technologies and trends, ensuring your digital presence is not only impactful but also future-proof."

Iluminators

"At our agency, we offer a comprehensive range of services aimed at designing, developing, and managing digital solutions that facilitate your business transformation. Our expertise lies in revolutionizing your marketing, sales, and services by leveraging the power of digital technologies. Through close collaboration with your team, we co-create innovative solutions that enable you to reach and engage your target audience effectively, drive conversions, and build lasting customer relationships."

Iluminators

"We specialize in customer experience management, a critical aspect of modern business success. Our team is proficient in various areas including development, automation, and artificial intelligence, enabling us to deliver exceptional results for our clients. Whether it's creating intuitive user interfaces, implementing intelligent automation systems, or harnessing the potential of AI, our expertise ensures that your digital initiatives are executed with precision and excellence."

Iluminators

"Partnering with us brings numerous benefits to your business. We focus on optimizing your customer experience, ensuring that every touchpoint leaves a positive and lasting impression. Our solutions streamline and automate your digital processes, freeing up your resources and enabling your team to focus on strategic initiatives. By leveraging innovative technologies, we empower you to stay ahead of the competition, driving growth, and shaping a successful digital future."

Iluminators

"We invite you to join us in shaping a brighter digital landscape. As your trusted partner, we are dedicated to fixing what needs to be fixed, identifying areas of improvement, and implementing strategies that drive tangible results. Together, we can navigate the evolving digital landscape and seize opportunities for growth. Let us be your catalyst for success as we embark on this exciting journey together."

01 05

Welcome to our esteemed digital agency!

Welcome to Iluminators, a digital agency committed to delivering exceptional customer experiences through a unique blend of human resources and technology.

Our strategic and creative focus lies in user experience, offering data-driven solutions and creative services that harness the power of analytics and new technologies. We are proud to be a part of the Iluminators Group, a leading provider of outstanding customer experiences. Through partnerships and joint-ventures, we have expanded our reach, currently encompassing four companies. Our headquarters are located in 50, Boulevard Stalingrad, 06300 Nice, France and we were established in March 2016. Mr. Ilir Mata founded the company with a small team of professionals who possessed over 10 years of experience in technology, development, and customer experience. Our vision was to bring this expertise to an international level, and today, we have eight offices situated in Nice (France), Reading (United Kingdom), Rome (Italy), Athens (Greece), Madrid (Spain), Tirana, Fier, and Korca (Albania), including contact centers. We are proud to have over 250 dedicated professionals working with us at every level. With the support of many young talents and satisfied customers, we have experienced remarkable growth throughout the years.

Ilir Mata

Founder of Iluminators

12 Business
partner
4 Members
10 YEARS OF
DIGITAL EXPERIENCE

Our Services

Below is a concise list of our main services:

CUSTOMER MANAGEMENT SERVICES

We establish both outbound and inbound campaigns, staffed by talented and young agents. Our teams of professionals provide comprehensive support throughout all processes, utilizing cutting-edge technology and the development of specialized systems.

TECHNOLOGY

We specialize in designing, developing, and managing digital solutions that drive your business transformation.

ADVISORY

We assist companies in developing digital processes that revolutionize their marketing, sales, and service strategies.

BACKOFFICE

By integrating back-office outsourcing functions such as account management and payment processing, we ensure seamless, consistent, and efficient support throughout the entire customer lifecycle.

ANALYTICS

We employ advanced analytics to gain insights into customer needs and preferences, enabling us to recommend tailored products, services, and solutions.

INTEGRATED SALES

By leveraging our empowered sales outsourcing services, you can achieve a competitive advantage and inspire exceptional sales, ultimately leading to customer satisfaction.

Take a look at some of the experiences.

Case Studies

Most of our projects are truly unique challenges.

More Projects ⟶

Our Works

Welcome to Our Journey!

TELECOM ITALY

DISNEYLAND PARIS

ALBATRAVEL

Feedback from our clients.

Raul Paz

CEO of "I Need Tours"

Antonio Barbera

CEO of "MIATIM"

Enrico Montanaro

CEO of "MyPhone Srl"

Sylvain Cros

CEO of "Cros LMD"

"It has been an absolute pleasure collaborating with this exceptional company. Their unwavering commitment to achieving goals and their exemplary project management skills have consistently delivered outstanding results."

"We consider ourselves fortunate to have had the opportunity to work with this highly professional team. They have consistently exceeded our expectations and delivered exceptional results in every project we have collaborated on."

"Their enterprise solutions and unparalleled support have greatly benefited all our departments. Their friendly and knowledgeable team has helped us enhance our service offerings, allowing us to provide the best possible experience to our valued customers."

"We are delighted to have chosen Iluminators as our trusted partner. Their ability to truly understand our unique needs and adapt to our rapidly expanding business requirements has been instrumental in our success. They continue to provide unwavering support and contribute to our growth."

Iluminators

OUR PURPOSE

Welcome to Iluminators

1

Mision

At Iluminators, our mission is to expand and diversify our range of services, building upon the trust gained from our valued customers. We strive to become a global business partner and a center of excellence in the international market. Our focus is on defining, designing, and implementing a unique, advanced, and innovative system of management services. Through this, we aim to enhance the competitive advantage of our clients while fostering the culture and values of the "One Company" philosophy. We view our clients and outsourced teams as a unified entity, working together towards success.

2

Vision

Our vision drives us to achieve our ultimate goal of fostering happiness from the inside out. At Iluminators, we believe in the satisfaction of our employees, investors, clients, and their customers. We prioritize people and embrace the power of teamwork. Our company is a place of inspiration, learning, growth, and action-oriented results. We are motivated by the desire to make a difference and take pride in our ability to deliver exceptional results. Iluminators is your true partner, where your business becomes our business.

3

Future

Iluminators is optimistic about the future. We firmly believe that the best is yet to come. As we look ahead, we have exciting projects in progress, focusing on cutting-edge technologies such as AI, Automation, and Blockchain. These initiatives are geared towards transforming customer experience (CX) into a Next Generation Business. We are committed to staying at the forefront of innovation, ensuring that our clients benefit from the latest advancements and achieve sustained success in their industries.

Digital Solutions

Here are some of our digital solutions

Iluminators Staff September , 2th 2020
SmartTalk

Hybrid Solution to automate voice calls..

A conversational hybrid solution that combines human and artificial intelligence to automate voice calls handled by Call Centers, providing human-like conversational experiences.

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Iluminators Staff March , 17th 2021
RIZE CRM

New CRM based on the latest technologies...

A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores.

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Iluminators Staff October , 22th 2022
Marketo

A powerful e-commerce platform

Marketo is a powerful E-commerce Multipurpose Multi-vendor Platform very user-friendly, perfect for your E-commerce Business.

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Iluminators Staff March , 11th 2022
ChatAL

Chat Platform powered by AI.

A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores.

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Our Team

The Best Team Ever!

Renis Haxhia

Ceo of Iluminators

Ilir Mata

Founder of Iluminators

Etra Guri

Head of Business Development

Shpetim Dushku

Head of Digital Solutions Iluminators

Blerina Kosta

Business Manager

Genti Mata

Head of Marketing and Automation

Vjoela Allkanjari

Co-Founder and CLO

Olivera Hoti

Head of Advisory and Analytics

Ina Hotova

Albania Site Manager

Careers

Our clients

Your "successful", our
reputation

Our Partners

Part of
Iluminators Group

Talk to us of the yours ideas

We are always ready to catapult ourselves into new projects.