Product voice

Iluminators


“We are a European Digital Agency, with a totally new approach to Customer Experience management. Combining customer experience management with development, automation, artificial intelligence in the in the effort to find a solution as professional as possible.”

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Iluminators


We are a Digital Creativity Agency in Albania with a strategic mind and a creative heart vision.

Iluminators


We are motivated every day to help others build their dreams and achieve their goals.

Iluminators


We are leading the way with our innovative technology solutions and customer care.

Iluminators


We design, develop and manage digital solutions that support your business transformation.

Iluminators


We help companies develop digital processes that transform marketing, sales and services.

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A quick tour into our digital agency.

At Iluminators we deliver an outstanding customer experience at every single opportunity, as a result of a totally new approach combining human resources and technology.

We are a digital strategic and creative agency focused on user experience and trying to provide creative services and solutions based on data, analytics and new technologies. A unique blend of human resources and technology to build the future of Customer Experience.

Iluminators Group is a leading provider of outstanding customer experiences at every opportunity. There are currently 4 companies part of this group through partnerships, joint-ventures. We are based in the city of Reading in United Kingdom. Established in March 2016. Mr. Ilir Mata founded the company with just a few professionals with over 10 Years of experience in the field of Technology, Development and Customer Experience with the intent to bring it on an International Level. Today Iluminators counts 7 Offices located in Reading (United Kingdom), Rome (Italy), Athens (Greece), Madrid (Spain), Tirana, Durres, Fier, Korca (Albania) including Contact Centers and + 250 People and professionals working with us at every level. Many young people and customers have joined, resulting in a surprising growth during these years.

Ilir Mata

Founder of Iluminators

12 Business
partner
4 Members
10 YEARS OF
DIGITAL EXPERIENCE

Our Services

A short list of some of our main services.

CUSTOMER MANAGEMENT SERVICES

We set up outbound and inbound campaigns based on talented and young agents. Other teams of professionals are in support of all processes, including the use of technology and the development of special systems.

TECHNOLOGY

We design, develop and manage digital solutions that support your business transformation.

ADVISORY

We help companies develop digital processes that transform marketing, sales and services.

BACKOFFICE

Integrate back office outsourcing functions like account management and payment processing to deliver seamless, consistent, and efficient support throughout the entire customer lifecycle.

ANALYTICS

Apply advanced analytics to understand customer needs and preferences, and recommend products, services and solutions.

INTEGRATED SALES

Gain a competitive advantage and utilize empowered sales outsourcing services to inspire exceptional sales, leading to a happy customer.

Take a look at some of the experiences.

Case Studies

Most of our projects are truly unique challenges.

More Projects

Our Works

Let us involve you
in our journey during these years.

Feedback from our clients.

Raul Paz

CEO of "I Need Tours"

Antonio Barbera

CEO of "MIATIM"

Enrico Montanaro

CEO of "MyPhone Srl"

Sylvain Cros

CEO of "Cros LMD"

"It is a pleasure to collaborate with this company. They have goal oriented mindset and high quality project management skills."

"So lucky to have collaborated with such a professional team. They fully met our expectations in every project we collaborated."

"Their enterprise solution and their friendly support assists all of our departments, and at the same time they help us deliver the best service to our customers."

"So happy to have chosen Iluminators because they always understand our needs and always support us also by adapting to our fast growing business needs."

Digital Solutions

Here are some of our digital solutions

SmartTalk

Hybrid Solution to automate voice calls..

A conversational hybrid solution that combines human and artificial intelligence to automate voice calls handled by Call Centers, providing human-like conversational experiences.

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RIZE CRM

New CRM based on the latest technologies...

A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores.

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Marketo

A powerful e-commerce platform

Marketo is a powerful E-commerce Multipurpose Multi-vendor Platform very user-friendly, perfect for your E-commerce Business.

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ChatAL

Chat Platform powered by AI.

A simple, scalable cross-channel platform supported by Artificial Intelligence that guarantees a governance of communications between brands, customers and stores.

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Our Team

The Best Team Ever!

Renis Haxhia

Ceo of Iluminators

Ilir Mata

Founder of Iluminators

Gabriel Kuka

Head of Business Development

Shpetim Dushku

Head of Digital Solutions Iluminators

Blerina Kosta

Business Manager

Genti Mata

Head of Marketing and Automation

Vjoela Allkanjari

Co-Founder and CLO

Olivera Hoti

Head of Advisory and Analytics

Ina Hotova

Albania Site Manager

Our clients

Your "successful", our
reputation

Our Partners

Part of
Iluminators Group

Talk to us of the yours ideas

We are always ready to catapult ourselves into new projects.